Refund Policy

REFUND & EXCHANGE POLICY
 

  All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept EXCHANGES only for products with the same or higher value. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain in tact as it was received by the customer). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:

The Luxxe Hair LLC
PO BOX 409431
Chicago,IL 60640

 

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit; All Sales are FINAL on CLEARANCE and SALE items. NO EXCHANGES or RETURNS will be accepted. The customer is responsible for all return freights in a product exchange transactions.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES AND FRONTALS, THEY CANNOT BE EXCHANGED OR REPLACED.

 

REPLACEMENTS

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective, we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL the products in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If The Luxxe Hair verifies and agrees that the product is defective in any way, we will then exchange or replace the item.

  If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. If The Luxxe Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES AND FRONTALS, THEY CANNOT BE EXCHANGED OR REPLACED.