Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, store, transfer and disclose your information. Please take a moment to familiarize yourself with our privacy practices.   

Personal information is data that can be used to uniquely identify or contact a single person or entity.

What personal information we collect
When you create a customer account, apply for commercial credit, or purchase a product, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

How we use your personal information
The personal information we collect allows us to keep you posted on our latest product announcements, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by sending an email to

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.

Protection of Personal Information
We take precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Our online store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it is transmitted over the Internet. 

Integrity and Retention of Personal Information
We make it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information
We make a good faith effort to provide you with access so you can ask us to correct the data if it is inaccurate or delete the data if we are not required to retain it by law or legitimate business purposes. Access, correction, or deletion requests can be made in writing to our corporate headquarters at the address listed below.

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Third-Party Sites and Services Our websites may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Notwithstanding the foregoing, we reserve the right (and you authorize us) to share or disclose your personally identifiable information when we determine, in our sole discretion, that the disclosure of your personally identifiable information is necessary to identify, contact, or bring legal action against you if:

-you are or may be violating this Privacy Policy or our Terms of Use;
-you are violating any applicable law, rule or regulation;
-necessary or required by any applicable law, rule or regulation; and/or
-requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency.

    Our Companywide Commitment to Your Privacy
    To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the company.

    Privacy Questions 
    If you have any questions or concerns about our Privacy Policy or data processing, please contact us. We may update our Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.


    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

    Use License
    Permission is granted to temporarily download one copy of the materials (information or software) on The Luxxe Hair's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

      -modify or copy the materials;
      -use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
      -attempt to decompile or reverse engineer any software contained on The Luxxe Hair's web site;
      -remove any copyright or other proprietary notations from the materials; or
      -transfer the materials to another person or "mirror" the materials on any other server.

        This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Luxxe Hair at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

        The materials on The Luxxe Hair's web site are provided "as is". The Luxxe Hair makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Luxxe Hair does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 

        In no event shall The Luxxe Hair or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Luxxe Hair's Internet site, even if The Luxxe Hair or a The Luxxe Hair authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

        Revisions and Errata
        The materials appearing on The Luxxe Hair's web site could include technical, typographical, or photographic errors. The Luxxe Hair does not warrant that any of the materials on its web site are accurate, complete, or current. The Luxxe Hair may make changes to the materials contained on its web site at any time without notice. The Luxxe Hair does not, however, make any commitment to update the materials.

        The Luxxe Hair has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Luxxe Hair of the site. Use of any such linked web site is at the user's own risk.

        Site Terms of Use Modifications
        The Luxxe Hair may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

        Governing Law
        Any claim relating to The Luxxe Hair's web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

        General Terms and Conditions applicable to Use of a Web Site.


        The Luxxe Hair ships orders using Fedex and United States Post Office to P.O. BOX and APO addresses ONLY.  Processing time varies depending on the product. Please refer to individual product details for exact processing time. Delivery time varies on the shipping option selected. Shipping confirmation and tracking information is available via email as soon as your order ships. 

        Processing time on custom orders varies depending on the order. Please see product details for processing time.

        The Luxxe Hair is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. 

        TLH will not refund shipping charges on orders returned.


        Please ensure that you thoroughly inspect your hair prior to using and installing your gorgeous tresses.

        We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair available. All products we offer on this website are custom made to your preference therefore, there are NO RETURNS, NO EXCHANGES . NO EXCEPTIONS.  Please contact us within 3 business days on concerns orders. Email us at